Where your company's knowledge converges.

T-Systems SmartChat is your enterprise AI chat application: secure, compliant, and grounded in your organization's knowledge. Run your most sensitive work on open-source models hosted by Telekom in Germany, or use the full 30+ model catalogue.

Your company's knowledge is vast. Finding it shouldn't be hard.

SmartChat tackles the problems that stall AI adoption in most organizations.

Answers are buried.

Growing volumes of documents, wikis, and legacy files mean the information exists somewhere — and finding it takes longer every year.

Shadow AI is already happening.

If you don't give your teams a compliant AI assistant, many will paste company data into a public one. The question isn't whether your organization uses AI chat; it's whether IT is in the loop.

Compliance blocks the rollout.

Public AI tools can't answer where your data goes, who can access what, or how to keep departments separated. Legal says no, and your organization stays behind.

SmartChat is the AI your teams want — and the one IT can approve.

No more choosing between shadow AI and no AI at all.

SmartChat

One chat application, 30+ models. The full AIFS model catalogue in one interface. Compare models side by side and pick the right one per task, or restrict the selection to Telekom-hosted models only.
Custom AI assistants. Build domain-specific assistants with their own knowledge collections and prompt templates: a marketing assistant that knows your brand guidelines, an HR assistant that knows your policies. Empower your team by sharing what you built.
Everyday superpowers. Summarize, draft, translate, analyze data, generate images, and search the web, all inside the secure and compliant environment.
Agentic AI. Deep research and MCP integration allows you to run entire workflows with AI.
No IT or AI expertise required. Teams start in minutes through an intuitive web interface.

Grounded answers, not confident guesses

SmartChat is built on Retrieval-Augmented Generation: answers are generated from your own sources, and every answer shows the documents it drew from, cited and traceable, so every claim can be checked.

Connect Confluence.
Pages from your Confluence spaces sync automatically and become searchable context in chats.
Upload documents.
PDF, Word, Excel, PowerPoint, CSV, HTML, Markdown, and more — available to a single user, a team, or the whole organization, as your admins decide.
Automated ingestion at scale.
AutoSync for asynchronous ingestion handles regular data updates, so your knowledge base stays current.

Enterprise-ready administration.

Isolated tenants, role-based access, SSO integration: SmartChat fits the structures and PSA processes your organization already has.

Multi-tenancy:

Isolated environments with separate users, documents, and configurations on a single deployment. One per department, organizational entity, or project.

Enterprise access control.

Roles from application owner to chat user, synced with your SSO provider. Admins control who sees which documents and has access to different features.

API included.

Build your RAG pipelines in SmartChat and integrate them into your own applications.

Sovereign and secure by design

SmartChat is hosted in Germany and operated by Telekom. Your data is never used for training.

Data processing takes place in a secure cloud environment within the EU, operated by Telekom and hosted on T-Cloud in Germany.
The language models used in SmartChat are not trained on your inputs.
Restrict to Germany-hosted models only — a single setting for your most sensitive Spaces, use cases, or your entire deployment.
Security-driven UX: Mark your sensitive data as confidential, and it will be handled with exceptional care by SmartChat. Don't put the responsibility for data protection in the hands of users.
Runs on BSI C5 Type 2 attested, ISO 27001 certified Telekom infrastructure.
Shared instance or separate tenant.

From rollout to results

SmartChat is delivered as SaaS, ready to use. Where your organization demands more, our Professional Services team is ready to support you: calibration of answer quality on your own document sets, prompt training for your teams, and integration with your own systems.

Use cases

Every organization leverages AI differently. These are some of the ways teams put SmartChat to work.

Enterprise search

Ask your document repositories a question instead of searching them. Relevant reports, policies, and knowledge surface in seconds — with sources attached.

Briefing assistant

Turn scattered materials into concise, actionable briefings and memos. Decision-makers get the essence; the hours of reading stay with the machine.

Claims and case processing

Automate routine document evaluation and response drafting in insurance, public administration, and shared services — with human review built into the workflow.

Marketing asset creation

An assistant that has actually read your brand guidelines: social posts, articles, and white papers drafted on-brand, from your uploaded materials.